Heres a sample conversation on a company sending the wrong shipment:
Employee: Good morning, how can I assist you today?Customer: Hi, I have a concern regarding my order. I received the wrong shipment.Employee: Im sorry to hear that. Can you provide me with your order number, please?Customer: Sure. Its #12345.Employee: Thank you. Let me check our records. I see that there was an error in our shipping department. We apologize for any inconvenience this may have caused. Can you tell me what was in your original order?Customer: I ordered a laptop and a printer, but I received a tablet and a speaker instead.Employee: Thank you for letting me know. We will need to schedule a pickup of the incorrect items and ship out a new order that contains what you originally ordered. Our shipping department will be in touch with you shortly to arrange for the pickup and delivery of the correct laptop and printer.Customer: Okay, that sounds good. Thank you for your assistance.Employee: Youre welcome. We apologize again for the inconvenience and will do our best to make it right for you as quickly as possible.