1. B2B: Business-to-Business2. B2C: Business-to-Consumer3. CRM: Customer Relationship Management4. CEO: Chief Executive Officer5. CFO: Chief Financial Officer6. COO: Chief Operating Officer7. EOD: End of Day8. ETA: Estimated Time of Arrival9. FAQ: Frequently Asked Questions10. KPI: Key Performance Indicator11. ROI: Return on Investment12. RFP: Request for Proposal13. R&D: Research and Development14. SWOT: Strengths, Weaknesses, Opportunities, Threats15. VIP: Very Important Person