1. Introduce yourself and company: Start the call by clearly introducing yourself and stating the name of your company.
2. Identify the person you are speaking to: Confirm the name of the person you are speaking to and confirm that you have reached the correct number.
3. Explain the purpose of the call: Clearly state the reason for your call and what you hope to achieve.
4. Be polite and professional: Use courteous language and a professional tone when speaking on the phone. Avoid slang and casual language.
5. Listen attentively: Listen carefully to the other person and allow them to speak without interrupting. This shows respect and helps build a relationship.
6. Ask questions: Ask open-ended questions to show interest in the other person’s needs and concerns.
7. Take notes: Keep a pen and paper handy and take notes during the conversation to help you remember important details.
8. End the call politely: Summarize the main points of the conversation and thank the person for their time. End with a polite farewell.
9. Follow up promptly: If you promised to follow up on something, do so as soon as possible. This shows professionalism and reliability.
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